Independent Review
Providing low—or no-stakes independent review opportunities allows new employees to practice skills on their own time, increasing proficiency and confidence.
Hotlinks provide additional information about the functional buttons in Zendesk, a common call center interface. The hotlinks include images and text.
This self-correcting sorting activity helps new employees practice the proper order of procedures.
Job Aides
When a quick reference is needed, a job aide can often fill the need. The job aides below were created with Canva.
Social Media Promotion
The samples below are part of the promotional campaign for Cohort 4 of The Professional Journey. This cohort kicked off new features such as the book club, and promoted continued support for past cohorts. Both the gif and the advertisement were created in Canva.
